Services

There are many challenges that we must face in our personal and professional world everyday. With so many variables beyond our control effecting our performance and personal satisfaction, it is not unusual to just fall in line with the “status quo” way of doing things just to get the job done. After all, at least it gets done, right?

At Pinnacle Solutions, we see this mind set as one of the greatest challenges facing companies and individuals today in their quest to produce quality instead of quantity. “Self limiting attitudes” about one’s self, abilities and life position in general are the underlying demons of self limiting behavior, which translates to employee dissatisfaction, production shortfalls and turnover . In a world where we are systematically told what to do and how to do it there can be little surprise that most people have very limited experience in making accurate decisions for themselves or their companies.

With this in mind we have developed programs to enable people and organizations to begin the transition from self limiting behaviors to one of decision making freedom. We use a combination of adult learning techniques, behavior modification tools, real world experience and a learning philosophy derived from the New Transactional Analysis . With this approach you will discover how to:
• Make better decisions with less emotion
• Gather data more accurately to make decisions
• Understand someone’s personal learning style
• Understand someone’s motivational “hot buttons”
• Manage from a position of strength, not power
• Eliminate inaccurate beliefs that don’t serve you
• Communicate more effectively and clearly

Team Development
No matter what size your company, a dysfunctional team will cause significant damage to your bottom line. We work with all types of situations involving sales, customer service and management teams to help them break down the barriers and personal agendas that can lead to team dysfunction.

Talent Management
Employee retention and turnover are significant issues with many companies today. The associated cost of replacing a key employee can run into the thousands and can adversely affect the company’s bottom line and employee moral. We will help you incorporate a process that assesses and measures both the job and the people to turn hiring decisions into logical choices that produce results. Utilizing an innovative talent management tool, the TriMetrix system, you will be able to objectively benchmark jobs, assess the talents required to successfully perform jobs and then predict performance of the people that you hire. (To learn more click here)

Management Training
There are all types of management training programs in the market place today and most all focus on hard skills. That is what makes us different and so effective. Our management development program works with the individual’s soft skills (behavior, value system, cognitive thinking skills) and is based around the New Transactional Analysis. This discipline will enable managers to learn to focus more clearly and thereby make more accurate and less emotional decisions. It will allow participants to learn to “track” their decision making process while it is happening providing them real time feedback.

Assessment Strategies
We use an array of assessments in all of our programs. They enable us to design our training programs to effectively address our clients’ soft skill needs while allowing our clients to gain a deeper understanding about how and why they interact the way they do with other people. All of our assessments have gone through a rigorous validation process and are EEOC compliant.

Dynamic Communication Seminar
One of our most popular sessions, Dynamic Communication is a behaviorally-based communication seminar. It teaches people how to communicate using DISC language as a way of understanding themselves and others. At the end of this seminar participants will:
• Understand their own behavioral design
• Recognize, understand and appreciate others’ behavioral designs
• Adapt for enhanced communication, understanding and relationships

Each participant leaves with their own personal DISC report that can be used to help them continually learn about their behavior style and in turn improve their communication skills.
This seminar can be run as a half day or full day program. We recommend that you attend the Your Attitude Is Showing program prior to attending this seminar. (To learn more about this seminar click here)

Attitude Is Showing Seminar
This half day seminar explores the world of our attitudes and how they affect our behavior and those around us. During this session we will look at the six attitudes that define our motivations. After attending this seminar you will:

• Know which attitudes drive your life, actions and decisions
• Understand the causes of conflict and be able to diffuse the situation
• Be able to recognize others’ attitudes and be able to see the world through their eyes

Every participant will receive their own personal workbook designed to enhance their learning process. We strongly recommend this seminar prior to taking the Dynamic Communication seminar. (To learn more about this seminar click here)